These terms and conditions apply to your use of the website www.ijsim.com and by accessing this website, you agree to be bound by the terms and conditions set out below.
Before you place an order, if you have any questions relating to these terms and conditions please contact our customer service representatives by our online contact us form.
Please read all the sections below to understand the risks involved in communicating and transmitting sensitive information by e-mail.
Please note that internet email is not a 100% secure communications medium. In the interests of preserving confidentiality in your personal details, we strongly advise that you take this into consideration before you send us any information by email. By proceeding, you agree that you will send us information by email or the online form at your own risk.
Messages sent by email may not be secure and may be intercepted by third parties. If you disregard this warning and choose to send us confidential information, you agree that you do so at your own risk and that you will not hold us responsible for any loss that you suffer as a result.
The e-mail address you provide to us is where we will send our response. If you have chosen to discuss your personal account details via e-mail, we will try to respond to you in this way. We cannot guarantee the security of your personal information by this communications medium.
- USE OF THE WEBSITE
- Access
We will provide you with access to the website and sell you Goods and Services in accordance with these conditions.
- Your Obligations
2.1 You agree not to use the website (or any part thereof) for any illegal purpose and agree to use it in accordance with all relevant laws;
2.2 You agree not to upload or transmit through the website without limitation, any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer;
2.3 You will not upload or transmit through the website any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
2.4 You will not use the website in a way that may cause the website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the website is in any way impaired;
2.5 You will not use the website in any manner which violates or infringes the rights of any person, firm or company or the rights thereof (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
2.6 You will not attempt any unauthorised access to any part or component of the website; and,
2.7 You agree that in the event that you have any right, claim or action against any other user arising out of that user’s use of the website, then you will pursue such right, claim or action independently of, and without recourse to us;
2.8 the Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
2.9 You will notify us immediately of any changes to the Personal Information by contacting our customer service representatives by e-mail or by completing the online form.
2.10 You will not impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
- Indemnity
You agree to be fully responsible for all claims, liability, damages, losses, costs and expenses, including legal fees on a full indemnity cost basis, suffered by us and arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the website, or the use by any other person accessing the website using your Internet account and/or your Personal Information.
- Our Rights
4.1. We reserve the right to:
4.1.1 modify or withdraw, temporarily or permanently, the website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or
4.1.2 change these Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the website.
4.2 We will use our reasonable endeavours to maintain the website. The website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the website or because of a failure, suspension or withdrawal of all or part of the website.
4.3 We reserve the right to withdraw any Goods or Services from the website at any time and/or remove, screen or edit any materials or content on the website. We may refuse to process a transaction for any reason or refuse service to anyone at any time in our sole discretion. We will not be liable to you or any third party by reason of our doing any of the following: withdrawing any Goods or Services from the website whether or not those Goods or Services have been sold; removing, screening or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
- Third-Party Links
In an attempt to provide increased value to our users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, goods or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
- Monitoring
We have the right, but not the obligation, to monitor any activity and content associated with the website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include but is not limited to, issuing warnings, suspending or terminating service, denying access and/or removing any materials from the website). We may also investigate, in our sole discretion, the use, or attempted use, of any card, and take such action as we deem appropriate, including without limitation, contacting the User using such card or cancelling orders placed by such user.
- PURCHASE OF GOODS/SERVICES
- Contract creation and electronic contracting
7.1 The technical steps required to create the contract between you and us are as follows:
7.1.1 You place the order for Products on the website by pressing the confirm order button or similar function at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website.
7.1.2 We will send to you an order acknowledgement email detailing the products you have ordered.
7.1.3 As your product is shipped from our warehouse we may or may not send you a despatch confirmation email.
7.1.4 Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you or we have cancelled it in accordance with the instructions in these conditions.
7.2 Non-acceptance of an order may be a result of one of the following:
7.2.1 The product you ordered being unavailable from stock.
7.2.2 Our inability to obtain authorisation for your payment.
7.2.3 The identification of a pricing or product description error.
7.3 You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
- Orders
8.1 Goods and Services are available only to individuals who we, in our absolute discretion, consider eligible. You confirm that you are 18 years old or over.
8.2 When requested by us, you must provide your name, phone number, address, payment details and other requested information.
8.3 All orders are subject to acceptance and availability. If the Goods you have ordered is not available from stock you will be contacted by e-mail or phone (if you have given us details) and you will have the option either to wait until the item is available from stock, receive a substitute of equivalent price or to cancel your order. All prices are inclusive of VAT at the current rates and are correct at the time of entering information. However, we reserve the right to change prices without prior notice to you.
8.4 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence or negligence on our part, we are not liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website. We do not store your financial (bank account or card) details in our system.
8.5 You warrant that the User Information which you are required to provide when you make an offer to buy Goods or Services via the website is true, accurate, current and complete in all respects.
8.6 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
8.7 Please note that we may not be able to port/transfer telephone numbers to Goods purchased online
8.8 We may, at our own discretion, limit, restrict or reject any order you place at any time prior to the contract having been completed. Where this happens, we will attempt to contact you. We also reserve the right to limit or prohibit sales to dealers or to entities that we believe, in our sole discretion, are making use of the Goods or Services for profit or using as not intended.
- Offers to Purchase and Description of Goods/Services
9.1 Each Good or Service purchased is sold subject to its Product Description which sets out additional specific terms and conditions related to that Good or Service including, without limitation, terms and conditions concerning estimated delivery times and any warranties.
9.2 Any order made by you will be treated as an offer to purchase Goods or Services from us. The contract between you and us will only be completed when we despatch the Goods to you or commence the provision of the Services, as the case may be, or when we debit your credit or debit card, whichever is the earlier. The sale contract is therefore completed in London, England. We reserve the right to reject any offer to purchase made by you at any time.
9.3 You acknowledge that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase Goods or Services advertised on the website.
- Refusal of transaction
10.1 We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that Product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
10.2 To be eligible to purchase Products on this website and lawfully enter into and form contracts on this website under English law you must:
10.2.1 Providing your real name, phone number, e-mail address, payment details and other requested information
10.2.2 Be over 18 years of age
10.2.3 Possess a valid payment option including but not limited to debit, credit, cash card or PayPal
10.3 By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
- Right of Cancellation
11.1 Consumers ordering Goods or Services at a distance (such as via telephone or online) have certain cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in EU. certain international purchases may be exempt from it. Any wholesale or B2B orders exempt from distance selling rights.
11.2 You may cancel any order for Services any time within 14 calendar days from the commencement of the contract for such Services. However, you may not cancel once we have started providing any part of such Services to you with your agreement.
11.3 You will be responsible for any delivery costs associated with returning the goods unless the goods are faulty or are a substitute for something you had previously ordered but was not available.
11.4 Return it in its original condition and product is not perishable or is not air time or top-up voucher, gift voucher codes
11.5 Where you have ordered TOP up services or time-sensitive product, you do not have a right to cancel your order once it has been accepted and where either (i) you have received the voucher codes, (ii) top up credit, (iii) or sim card has been activated and the item is unwrapped.
11.6 You may cancel your order by calling contacting us using our cancel order request form. Any cancellation notice must be given before the end of the 14 calendar days period referred to above.
11.7 If you cancel an order for Goods, they must be returned to us within 14 days of you informing us of your wish to cancel, complete (with any accessories, leads or other items provided with the Goods) and undamaged, with proof of purchase. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the Goods from you (which may be substantial) or the stand alone retail value of any missing or damaged items.
11.8 Unless collection of the Goods has been arranged, you must always wait for us providing you with a return address and RMA number. It is your responsibility to ensure that the Goods are received by us and we recommend using a tracking service where appropriate.
11.9 Where we have agreed to collect the Goods from you, you must ensure that they are available for collection at the time arranged.
11.10 You shall be under a duty to take reasonable care of the Goods until received or collected by us and it is your responsibility to ensure that the Goods are not damaged whilst in transit using transport arranged by you.
11.11 You are entitled to examine any Goods ordered as you would in a shop. However, if you use the Goods, you may lose your right to cancel your purchase. The use would include, but not be limited to using the Goods to make or receive a call, sending or receiving SMS/MMS, connecting to and/or accessing the internet, downloading. We reserve the right to charge you for the value of any Goods returned which have been used or damaged whilst in your possession, up to the full cost price of the Goods.
11.12 If you cancel your order in accordance with the provisions set out above, we will refund any sums paid by you in relation to your order (less our costs if we have to recover any Goods from you) within 30 days of such cancellation, only where the Goods have been returned or evidence of the Goods being returned is provided to us.
- Your Personal Data
12.1 We respect your personal information and undertake to comply with applicable Data Protection legislation including GDPR.
12.2 We may hold information that you provide to us (such as on an application or registration form) or that we may obtain from another source (such as our suppliers, marketing organisations or credit reference agencies). To find out more about how we handle personal data, see our privacy policy.
12.3 We may store some information on your hard disk (‘a cookie’). To find out more about our use of cookies, see our cookie policy.
- Payment
13.1 Payment can be made but not limited by any major credit or debit card or PayPal. Payment will be debited and cleared from your account before the despatch of your Good or provision of the Service to you.
13.2 You confirm that the credit/debit/PayPal account card that is being used is yours.
13.3 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such third parties as are necessary to enable us to do such checks. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
- Eligibility to Purchase
14.1 The purchase of Goods or Services is limited to parties that lawfully can enter into and form contracts on the website under English law.
14.2 By making an offer to buy any Goods or Services, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your credit card number or credit reports, PayPal, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
- GENERAL
- Intellectual Property and Right to use
15.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
15.2 You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
- Compliance with Laws
The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
- Limitation of Liability
17.1 While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy.
17.2 The website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
17.3 We make no warranty that the website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
17.4 To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Goods and Services including but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose.
17.5 Notwithstanding any other provision in the Conditions, nothing herein shall limit your rights as a consumer under English law.
17.6 The information provided to you in connection with the Goods and Services is provided by the suppliers of such Goods and Services and you acknowledge that we do not verify the accuracy of such information. The fact that information, products or services are shown on this site does not necessarily mean that:
17.6.1 you should rely on the information (whether provided by us or third parties);
17.6.2 we endorse the information, products or services provided by third parties; or
17.6.3 the product and services that we provide are suitable for you. It is your responsibility to check this out. Some of the services on this site may not be available or may have changed.
17.7 We, therefore, exclude all liability of any kind (including but not limited to defamation, breach of confidence, intellectual property right infringements, invasion of privacy and negligence) for the transmission or reception of such information of whatever nature to
17.8 You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the website and any information provided to or taken from the website by you.
17.9 We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these Conditions for:
17.9.1 any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
17.9.2 any loss of goodwill or reputation; or
17.9.3 any loss which was not brought to our attention at the time the contract was made or any loss that would be an unforeseeable consequence of a breach of the contract by us; or
17.10 In any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred, was suffered or incurred by one of us arising out of or in connection with the provisions of any matter under these Conditions.
17.11 Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees. We are not liable in any way.
17.12 We are not in any way responsible for anything mentioned on or linked to this site that someone else is marketing.
- Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
- Waiver
No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.
- Survival
Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
- Events Beyond Our Control
21.1 We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under these terms that are caused by events outside of our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and include, in particular (without limitation), the following:
21.1.1 Strikes, lock-outs or other industrial action; or civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
21.1.2 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or
21.1.3 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
21.1.4 Impossibility of the use of public or private telecommunications networks
21.2 Our obligations under these terms are suspended for the period that such event continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.
- The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
- Handling Complaints
23.1 There may well be occasions when you are unhappy with the service that we provided to you. In these cases, we will endeavour to be fair and efficient in handling any complaint you should have and to process your complaint confidentially.
23.2 If you have a complaint, please contact us via email or online form.
23.3 We will endeavour to give you an answer within 30 days and will provide you with a likely timescale for resolving the dispute. We will keep you informed about the progress of your complaint.
23.4 We undertake to check our system regularly for handling complaints and we welcome any suggestion you may have in relation to how this system may be improved.
- Entire Agreement
These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral, between you and us in relation to such matters. You confirm that you have read these conditions and, you fully understand them and you also agree that these conditions are the only terms (together with your network provider agreement) that rule your relationship with us.
We may review our terms and conditions and amend them from time to time. This version was last updated on 31/05/2020.